Privacy Policy

Controller and contact

Until the legal entity is registered, NEXYON is the provisional controller of personal data described in this policy. For privacy requests, email [email protected].

What we collect

Depending on how you use the site, we may process:

• Identity and contact details you submit (name, email, phone).
• Project and property information (for example property type, location, surface, priorities, budget, notes).
• Consent records when you agree that we may process enquiry data to respond.
• Conversation content you send to Alice, plus technical identifiers needed to keep a chat session (such as a session identifier).
• Technical data such as IP address, browser type, and approximate location derived from network data, when generated by hosting, security, or analytics tools.
• Cookie and similar storage identifiers described in our Cookie Policy.

Why we process data

We process personal data to:

• Respond to project enquiries and prepare consultations.
• Operate Alice as a commercial assistant that helps qualify interest and collect project context.
• Maintain CRM records of leads and projects.
• Secure the website and API, prevent abuse, and diagnose technical issues.
• Understand aggregated site usage through analytics (where enabled).
• Comply with legal obligations and establish, exercise, or defend legal claims.

Where required, our legal bases under the GDPR include consent (for example enquiry consent and non-essential cookies), performance of steps prior to a contract at your request, and legitimate interests in operating a secure marketing site and sales process — balanced against your rights.

Alice (AI assistant)

Alice is an AI system. Messages you send are processed to generate replies and, where relevant, to update project information in our CRM. Alice is not a human and may make mistakes. Important project decisions are confirmed by the NEXYON team.

Do not send sensitive special-category data (for example health data) or unnecessary secrets through Alice or the Contact form.

Automated processing helps us organise enquiries; it does not produce solely automated decisions that legally affect you without human involvement in the sales process.

Where data is processed

The marketing site is served from nexyon.ai. Browser requests related to Alice and project creation are sent to our API (expected production host: form.nexyon.ai), which securely forwards data to our automation workflow (n8n) and CRM storage (currently Google Sheets).

Processors may process data in the EU/EEA or in other countries under appropriate safeguards required by applicable law. We do not sell your personal data.

Retention

For enquiry and Alice conversation data that does not become an active client relationship, we generally retain records for up to 24 months after the last meaningful interaction, then delete or anonymise them, unless a longer period is required for legal, security, or dispute reasons.

If you become a client, contract and accounting retention rules may require longer storage of related records.

Your rights

Subject to applicable law (including the GDPR), you may request access, rectification, erasure, restriction, portability, and objection to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, contact [email protected]. You may also lodge a complaint with the Portuguese data protection authority (CNPD) or another competent supervisory authority.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can change browser settings to limit cookies; some features (including chat continuity) may not work fully without storage.

Children

The site is intended for adults exploring professional smart-home projects. We do not knowingly collect personal data from children.

Changes

We may update this policy as NEXYON’s legal entity, tooling, or practices change. The “Last updated” date at the top will be revised when we publish material changes.